AutoUtility currently tracks 24 official NHTSA owner defect complaints for the 2020 Mercedes-Benz CLA. Driver Assistance & Safety Tech issues are the most frequently reported category, appearing in 9 complaints (37.5% of submitted records). Among these NHTSA complaint records, 1 filing cites a crash, 2 report one or more injuries. The 2020 Mercedes-Benz CLA belongs to the 2nd Generation (C118) platform.
Factual proportion of owner complaints categorized by automotive subsystem in NHTSA records
9 owner complaints submitted to NHTSA ODI for this subsystem.
8 owner complaints submitted to NHTSA ODI for this subsystem.
3 owner complaints submitted to NHTSA ODI for this subsystem.
3 owner complaints submitted to NHTSA ODI for this subsystem.
Representative defect filings submitted by owners to the NHTSA Office of Defects Investigation
"The turbo and turbo charger is going out on my car"
"The back-up camara is stuck open on the trunk for more than 30 days now. When I put it in reverse the camara will show for about 5 seconds and then go back to the home screen. I brought this to the attention of my advisor and he said that its a known issue. If Mercedes knows this is an issue with..."
"While driving, the panoramic sunroof on my 2020 Mercedes-Benz CLA250 4MATIC shattered unexpectedly while fully closed. The interior sunshade was also closed at the time. There was no prior damage and no discernible impact. I did not observe or hear anything strike the vehicle. The fracture pattern..."
"Front Windshield Wipers run randonly when they are not turned on manually. I would be driving and for no reason (no rain or water on the windshield) the wipers would come on and would not turn off when I used the switch. There was no warning message on my auto dash. It was startling and caused..."
"My back up camera badge located at the trunk has been permanently stuck open for a few months now when I put car in reverse the screen shows my camera for 2 seconds then disappears and goes back to my Home Screen I brought to the dealer and they told me I need a new battery I replaced my battery..."
Reported defect complaint volume across sibling model years (2015–2026)
| Model Year | NHTSA Complaints | Crash Reports | Safety Recalls | Detailed Report |
|---|---|---|---|---|
| 2015 Mercedes-Benz CLA | 158 | 9 | 7 | View 2015 Problems → |
| 2016 Mercedes-Benz CLA | 66 | 5 | 9 | View 2016 Problems → |
| 2017 Mercedes-Benz CLA | 27 | 2 | 10 | View 2017 Problems → |
| 2018 Mercedes-Benz CLA | 46 | 2 | 10 | View 2018 Problems → |
| 2019 Mercedes-Benz CLA | 51 | 4 | 6 | View 2019 Problems → |
| 2020 Mercedes-Benz CLA Current Page | 24 | 1 | 13 | Current |
| 2021 Mercedes-Benz CLA | 8 | 1 | 6 | View 2021 Problems → |
| 2022 Mercedes-Benz CLA | 4 | 1 | 0 | View 2022 Problems → |
| 2023 Mercedes-Benz CLA | 6 | 2 | 1 | View 2023 Problems → |
| 2024 Mercedes-Benz CLA | 0 | 0 | 0 | View 2024 Problems → |
| 2025 Mercedes-Benz CLA | 1 | 0 | 0 | View 2025 Problems → |
| 2026 Mercedes-Benz CLA | 0 | 0 | 0 | View 2026 Problems → |
Complete distribution of consumer defect reports across all 17 granular NHTSA system and subsystem classifications
| Vehicle Component / System | Total Complaints | Crash Reports | Fire Reports | Injury Entries | Fatality Entries |
|---|---|---|---|---|---|
| ELECTRICAL SYSTEM,BACK OVER PREVENTION | 4 | 0 | 0 | 0 | 0 |
| Back Over Prevention / Camera NHTSA category: BACK OVER PREVENTION | 2 | 0 | 0 | 0 | 0 |
| Electrical System NHTSA category: ELECTRICAL SYSTEM | 2 | 0 | 0 | 0 | 0 |
| Engine NHTSA category: ENGINE | 2 | 0 | 0 | 0 | 0 |
| Visibility & Wipers NHTSA category: VISIBILITY/WIPER | 2 | 0 | 0 | 0 | 0 |
| ELECTRICAL SYSTEM,EXTERIOR LIGHTING | 1 | 0 | 0 | 0 | 0 |
| ELECTRICAL SYSTEM,UNKNOWN OR OTHER,SERVICE BRAKES | 1 | 0 | 0 | 0 | 0 |
| ENGINE,FUEL/PROPULSION SYSTEM | 1 | 0 | 0 | 0 | 0 |
| Fuel & Propulsion System NHTSA category: FUEL/PROPULSION SYSTEM | 1 | 0 | 0 | 0 | 0 |
| SERVICE BRAKES, HYDRAULIC,BACK OVER PREVENTION | 1 | 0 | 0 | 0 | 0 |
| SERVICE BRAKES, HYDRAULIC,EQUIPMENT | 1 | 0 | 0 | 0 | 0 |
| STEERING,AIR BAGS,FORWARD COLLISION AVOIDANCE | 1 | 0 | 0 | 1 | 0 |
| STEERING,SUSPENSION,UNKNOWN OR OTHER | 1 | 0 | 0 | 0 | 0 |
| Other / Uncategorized NHTSA category: UNKNOWN OR OTHER | 1 | 0 | 0 | 0 | 0 |
| UNKNOWN OR OTHER,BACK OVER PREVENTION | 1 | 0 | 0 | 0 | 0 |
| Visibility / Glass NHTSA category: VISIBILITY | 1 | 0 | 0 | 1 | 0 |
| Wheels & Hubs NHTSA category: WHEELS | 1 | 1 | 0 | 0 | 0 |
Cross-reference safety recalls, crash test safety ratings, and EPA fuel economy for this model year
Key performance indicators, EPA fuel economy specs, powertrain variants, and summary ratings.
Official recall campaigns, safety defect descriptions, and manufacturer free remedy instructions.
NHTSA 5-Star NCAP crash test results, driver assistance systems, and rollover resistance ratings.
EPA fuel economy ratings, electric range, and annual energy cost benchmarks.
Direct, deterministic answers synthesized from verified United States government databases for the 2020 Mercedes-Benz CLA
In official NHTSA consumer records, the most frequently cited issue area for the 2020 Mercedes-Benz CLA is Driver Assistance & Safety Tech, appearing in 9 records (37.5% of submitted filings).
Secondary reported categories include Electrical System (8) and Visibility, Wipers & Glass (3).
AutoUtility does not issue subjective reliability scores or commercial ratings. In official United States government records, NHTSA tracks 24 consumer defect complaints and 13 safety recall campaigns for the 2020 Mercedes-Benz CLA.
Reviewing documented component complaint distributions, recall remedy notices, and active federal investigations provides an objective, evidence-based view of the vehicle's historical safety and defect record.
Among consumer complaint records on file with NHTSA for the 2020 Mercedes-Benz CLA, 1 filing cites a crash, 0 cite smoke or fire, and 2 report one or more injuries.
Incident entries represent consumer descriptions at the time of submission to federal authorities and do not establish mechanical causation or legal liability.
The complaint records on this page are retrieved directly from the NHTSA Office of Defects Investigation (ODI) public database under 49 CFR Part 576.
Local Production Store Compiled: August 2026 • Deterministic Audited Dataset • Zero Dynamic External API Runtime Latency.